Outstanding Managers Know How To Delight Their Staff – Do You?

By Jeannet Snow
The success of an organisation does not solely depend on management but on the work of its staff as well. An employee that enjoys his or her position and feels rewarded by their efforts will ultimately be the most successful in their careers and the most beneficial to the company.

There is nothing like being around happy, satisfied staff that bring their optimism and productivity to the organisation. These are the employees who are the most attentive to the needs of the customer and strive to go that extra mile to be the most helpful.

A positive attitude is contagious and can change the attitude of every staff member around. However, just as a positive mindset is easily spread, so is a negative one. If a member of the team is unhappy, watch out! His or her negative attitude can become infectious - contaminating fellow co-workers and customers alike.

Pessimistic employees can breed an atmosphere of low morale which equals decreased productivity, employee turnover, and unproductive time spent gossiping and complaining among co-workers.

In order to combat negativity in the workplace, it is essential that employees experience ongoing motivation from management to perform their work to the best of their abilities. Regular contact with employees is necessary to show that you care about their contributions.

Another way to beat low morale is to develop an employee satisfaction survey. This is an easy, anonymous way for employees to voice their concerns and problems without being identified. Issues that are brought up from the survey can be addressed during an organisational meeting.

Extra ways that an employer can construct an environment that motivates employees include:

~Staff lunches
~Holiday celebrations
~Employee of the month
~Continuing education programs

An organisation that recognises that its employees are valuable and deserve to receive a certain amount of praise and recognition will benefit from increased productivity and employee satisfaction and retention, which in turn, will positively affect customer satisfaction. Otherwise, the expense of training each new employee so that they may excel in some OTHER organisation is foolish, time-consuming and expensive.

Management with the "easy-come-easy-go" mentality creates conflict, confusion and quite a bit of turnover in the workplace. Nothing positive can be gained by treating employees in such a manner. It's no wonder that some employees treat their positions as a 9-to-5 job.

Any organisation can make changes for the better and help create an environment that is conducive to employee happiness. After all, the success of your business depends upon it.

The organisation with the right approach will be the one to reap the rewards of success.
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